Guess What Working in the Hospitality Industry is Teaching Me?

Spoiler alert! The answer is … hospitality. I’m learning many other valuable things, but for the purposes of this blog, I’ll focus on hospitality.

“Hospitality: the friendly and generous reception and entertainment of guests, visitors or strangers.”

– Google Dictionary

I used to think I was a decently hospitable person, but I’ve realized that I was really only hospitable to those I wanted to be hospitable to. It’s not that difficult to receive or try to entertain my own, invited guests with friendliness and generosity. I’d say most people do a decent job of that.

The “strangers” part though… that can be a bit harder sometimes. Most customers are very nice, and quite friendly and happy. It’s definitely easier to be hospitable (by definition) to them.

When they’re not that nice to be around, receiving and entertaining them with generosity and friendliness – there’s the challenge; that is true hospitality.

(Https://images.app.foo.gl/ZBuMXh5gfnGhgbE79)

I had the rudest of rude customers a while back. He seemed to make it his mission to hate all the wine, and commented how much so after each taste (which basically never happens at my job – we have excellent wine and are a reputable wine brand); I even caught him making gagging faces with his finger down his throat at other customers while I was getting his next taste of wine … Real mature, sir.

(Hcareers.com)

I’ve had drunk customers cuss me out for not serving them as much alcohol as they’d like, or get cheeky with me when I can’t serve them any more at closing time.

I still feel like I’m just getting my feet wet in dealing with these types of people, but I’m watching some great mentors do it with class. Some of my colleagues know how to stick to their guns, yet still come across to angry, or drunk, or even hostile customers as hospitable; I’ve seen some interesting situations diffused calmly and quietly, when they could have easily gone the other way. It amazes me, how these colleagues can be so truly hospitable to anyone and everyone, and it’s honestly an admirable skill that I hope to pick up bits and pieces of more and more. All will come in time, as I learn.

Now that I’m in this industry, I’ve started paying even closer attention to how hospitable and welcoming others are to me when I’m visiting a place, and it’s often the smallest things that can make a huge difference. It really doesn’t take that much more effort to be helpful to someone in a small way, but it can really change the outcome of their day, or make their experience with me, our establishment, their day, or their entire holiday better.

For example, the other night at work, a lady had just ordered a glass of wine, and ended up knocking her glass and spilling half of it. Our Event’s Manager offered to fill it back up for her, at no cost. She could have just pretended she didn’t see it happen, or charged her for another glass, but she went out of her way to do something nice, to make that lady feel special; I’ll bet it went a long way.

(Quotemaster.org)

Going to other Cellar Doors and restaurants in our travels, as well as recently in New Zealand, and even visiting our own wineries on our days off, have really reminded me of what it’s like to be on the customer’s side. Those have been such beneficial learning experiences (sometimes positive and sometimes not, but beneficial either way).

The Golden Rule really comes to my mind a lot in this business.

It’s service.

It requires humility and grace.

It requires me to put another’s needs and wants above my own.

It requires selflessness, generosity, forethought and planning, or adaptability and flexibility.

It sometimes requires sacrifice.

(Pinterest.com)

It’s about putting myself in the customer’s shoes, and thinking about how I would want to be treated in any particular situation. Some days that’s easy enough, and other days, that’s hard, to say the least!

(cheezburger.com)

Despite it all, I believe hospitality can be learned through mindset and practice, if someone is motivated to learn it.

Even more importantly, I’ve become more aware of how the skill of being hospitable isn’t just useful in a hospitality job; it’s a life skill of incredible value to offer to those around me. Anyone can benefit from being more hospitable in their workplaces, communities, friendships and families. I’m thankful that I’m getting all this time to practice it.

So cheers to all of you incredible hospo people out there, who work hard and make your customers feel truly welcome and special in your care; you are amazing.

(cheeseburger.com)

Two Canadians, A Campervan and New Zealand’s South Island

It’s been over 6 months of us working in this country, and we have now earned holiday time! Vintage is done, and Air NZ started offering really affordable flights within the country. All of this meant that we could finally get to the South Island, and we were so excited to explore it!

As people heard we were going south, they all gave us their lists of the must-do’s! We appreciated all the cool, local tips, but unfortunately we didn’t have a year to actually cross them all off… New Zealand offers almost never ending exploring! So we picked the things that sounded the most intriguing to us, accounted for our budget and time allowances, and carefully planned (on my end) a jam-packed, 6 day adventure, in a campervan, of course!

We got an amazing flight deal to Christchurch, so we headed there early Wednesday morning, thankfully just missed the fog, and landed on time at 8:05am. We picked up our Campervan from Jucy, and hit the road, as we had an appointment to get to in the Waipara area of the Canturbury Wine Region.

I won’t go into too much detail about the wineries we visited on this trip, but we uprooted our entire lives, and moved to this country specifically to work in wine; clearly it was high on the priority list for this holiday, as it usually is.

Bell Hill

The wine in the South Island is very different than it is where we work in the North. We work in the warmest wine growing region in the country, with very vast and diverse soil types; the wine regions in the South Island have completely different soil from each other, and from the North; they also have their own unique climates, and therefore, produce unique versions of some of the grape varietals we have in the North, and also some completely different varietals altogether. We tried lots of Pinot Noir on this trip, some Chardonnay and bubbly wine, as well as many aromatic whites, like Riesling, Pinot Gris, Gewurtztraminer, Pinot Blanc, Pinot Noir based Roses, and even a Muscat, that was dry and surprisingly enjoyable.

In Canterbury, we visited Bell Hill, and had a private tour around their biodynamic and organic boutique vineyards, on incredible slopes, with the vines showing off the beautiful autumn colours. We tried some Pinot Noirs out of barrel. We visited Pegasus Bay, which had beautiful grounds, some very nice wines, and a friendly and knowledgeable Cellar Door host.

Tasting in the Bell Hill caves
Pegasus Bay Cellar Door
Pegasus Bay

We also visited the winery with two labels that belongs to this year’s New Zealand Winemaker of the Year, Greystone and Muddy Water. The Winemaker at my workplace has won that award 2 times in the last 5 years, and we have amazing wine, so I had very high expectations for this place, which I feel is fair. If you are considered the best Winemaker in the country, your Cellar Door should support that, and the visitors that you will undoubtedly bring, and give an exceptional experience. This one, sadly, did not. The host was unfriendly, made no effort at conversation, and was actually outrightly rude to us with a couple comments. Thankfully, the Marketing Manager overheard some of our questions and came out to speak with us for a while, and he was great. If it weren’t for him, we would have had a terrible experience there.

We made our way back into Christchurch for the remainder of the afternoon, did a bit of shopping for some winter gear and groceries, and drove around to see the sights.

A highlight for me was the 185 Empty White Chairs memorial for the people who died in the 2011 earthquake. It was chilling to see, and served as a reminder that life is short and fragile, and should be valued and lived to the full. We had a quick dinner at what I describe as a funky, more upscale food court, Little High.

We visited one of Christchurch’s older and highly awarded bars, the OGB Bar, and had a great experience. One of their employees did a wine tour with me a couple months back on his holiday, and invited me to visit him there on our trip, and him and his colleagues made sure we were taken great care of!

Then, it was time for a very late dinner and wine, once we found somewhere to camp! We used the Ranker’s Campervan App to help us find everything we needed to on our trip. It showed all of the places we could park, empty our tanks, etc., with reviews, photos and prices. We searched for the free options, and found a place just outside of the city to park. I’ll elaborate on the campervan later.

We woke up early on Thursday to get a good head start on our drive to Lake Tekapo.

The Lake Tekapo famous church

The scenery was beautiful on the way, as we made our way into the mountains. We spent the afternoon in Tekapo; we got some photos with the famous church on the lake, and then took a moment to pause inside and admire the view of the lake through the windows on the back wall. What a great place to go to church! We opted to walk to the top of Mount John, which was a short, fairly easy but steady climb.

Almost to the top of Mount John
The view
Snacks at the Astro Cafe

We enjoyed views of the lake and surrounding mountains, and some coffee and dessert in the sun at the Astro Cafe, before heading back down for lunch. We parked the van alongside the lake for a gorgeous view, had a picnic and some Riesling, and then headed to the Tekapo Hot Springs.

We had a booking for 2:00, but because we picked the date and time ahead, we were able to get a great deal on a site called bookme.co.nz. We enjoyed a couple of hours there, soaking in the warm water, and soaking up that view, before heading on.

Next, we drove to Lake Pukake, and stopped for some views of Mount Cook, and then made our way through the Lindess Pass, which was beautiful at sunset, and then onto Cromwell, where we wanted to start our next day.

Classic NZ highway photo
Lindess Pass at sunset
Admiring Mount Cook and Lake Pukake

We found another free camp spot on the Ranker’s App, right next to the lake, and it was such a gorgeous spot. I can’t believe some of the amazing, free camp grounds New Zealand has! I kept saying to Greg, “why is this free…?” In Canada or the USA, those would have been costly spots.

“Pancake Saturday” was moved to Friday, as we had the time in the morning, and the lakeside spot to enjoy! As we awoke in Cromwell, we were already amongst many more great wineries we were excited to visit! This is when it really started feeling like a holiday to me; finally, we had made it to Central Otago, another world renown wine region on our bucket list!

We definitely started off with the bar high, as we visited the appointment only Cellar Door of Felton Road for a tour and tasting with the owner’s daughter. Bookings are required well in advance to get a spot. She was fantastic, as was their philosophy, place, and wine, and we loved our experience there.

Felton Road tasting set up
Felton Road Cellar Door

We followed that up with another amazing experience at Mt Difficulty. It was a gorgeous, sunny, autumn day, and we took in the expansive views of Central Otago on their patio in the warm sun for a delicious and generous platter, that was a special treat for me from a reward card I received at work. After we ordered, we did a complimentary tasting to help us decide what to have with lunch. By the time we finished our tasting, our food was ready for us. We enjoyed our time there so much!

Views with the platter and wine at Mt Difficulty

Other wineries we visited in the Cromwell area were Carrick, and Akarua; we had positive experiences at both of them as well. We then jumped back in the Jucy van to head for Dunedin! The drive was absolutely beautiful the entire way; we arrived around dinner time, and spent the evening with friends.

Baldwin Street

They took us for dinner at a quaint and delicious Italian place, and then drove us to the top of Signal Hill to view the city, as well as took us for a spin up and down the steepest street in the world! We parked the van outside their house that evening, and funnily enough, we weren’t the only Jucy van on the street.

In the morning, we grabbed coffees and had a visit with our friends before making our way around Dunedin to see St Clare Beach, and the famous Railway Station; as it was Saturday, we visited the Farmer’s Market where we purchased some fresh fish and produce for dinner, before making our way back to Central Otago, where we’d spend the next 3 days.

We arrived in Wanaka mid-afternoon, so we went to Rippon, another famous winery with, yet again, amazing wines and an exceptional view!

We also visited Maude Wines, where we had the perfect spot on their comfy couch with blankets in their sun room, overlooking lake Wanaka.

We each had a seated tasting flight of different wines, and then enjoyed a glass in the sun. Our host at Maude was extremely welcoming and knowledgeable, and made us feel very comfortable during our visit.

After we were done relaxing at Maude, we headed down to That Wanaka Tree, to get some sunset photos. We were amongst a group, but got some beautiful shots. I love when I get to see something in real life that I’ve been seeing on Instagram for a while!

That Wanaka Tree at sunset
That Wanaka Tree at sunrise

We checked out another cute wine bar in Wanaka called The Cork Bar. It was warm, dim, and comfortable. So many of these places remind me of small mountain towns in British Columbia, and the whole Wanaka/Queenstown area made me feel quite at home.

At The Cork Bar, I tried some Black Peak Pinot Noir, who’s Winemaker and owner had been in to work last week. We also tried some Burn Cottage Pinot Noir, that came highly recommended, and loved it.

As Wanaka is such a famous tourist spot all year long, there are no free campsites there. We were fortunate to have a friend who’s father lives in Wanaka, and allowed us to park in his driveway for the evening. We carb loaded for our upcoming hike with some pasta, and enjoyed a bottle of wine before bed. We had purchased some candles by this point, so we had our usual ambience and didn’t have to run the bright LED lights in the van!

The next morning, we were up at 6:00am to eat breakfast, grab some sunrise photos of That Wanaka Tree, and make it to the base of the Roy’s Peak Hike for daylight at shortly after 8:00am.

Roy’s Peak Ridge

We were up to the ridge by 10:00am, took our photos, and decided to go for the summit. It was pretty cold up there, but we were glad we made the extra treck to complete the hike. The views were stunning and we had the place to ourselves.

Roy’s Peak Summit, 1578m

We had lunch back down at the ridge, and started our descent just as the rain began. By the time we got to the bottom it was full on pouring, and we were drenched! Thankfully we started when we did that morning, because had we even been 1 hour later, our view would have been largely lost in the rain clouds and fog.

Very wet after finishing Roy’s Peak

Many reviews strongly suggest a high fitness level is required for this hike, and I completely agree. It’s steep, and it’s all up, sometimes at a 45° angle, with basically no plateaus, for hours. And then you have to come down…potentially in the rain or snow, depending on the season. You must wear proper clothing, shoes, and layers. It is almost 1600 meters in elevation; the conditions are considered Alpine at the ridge and upwards, and with all that uphill climbing, if you’re not wet from the rain, you’re wet from the sweat. I was so thankful to have key parts of my work uniform on; I wore my amazing Icebreaker Merino wool jersey and Merino wind proof vest, all thanks to my awesome company outfitting me for the winter. The hike was absolutely worth all the effort and sore knees; in exchange we got some of the best views we’ve ever seen in our lives, and some pretty amazing photos.

Rainbow and mountain views from Roy’s Peak Summit

We had a makeshift shower with baby wipes when we got back into the Jucy van, and were happy to get out of our completely drenched clothing. We hung it all around the van, but the van unfortunately never got warm enough to dry any of it. I got creative to dry my hair.

We headed for Arrowtown, and walked around a bit there.

We found a candy store and got some fudge, but were stiff and cold, and just wanted to sit down. We found a cool restaurant that was just about to close, The Chop Shop, but they gave us a table. Greg had a thirst quenching beer, and I had a warm coffee with Baileys and it hit the spot perfectly. We ordered a dessert, and ended up getting 3 more free because they were using them up before closing!

Do you want another dessert on the house? Yes, please.

We headed to, guess where… more wineries! Are you surprised? We fit in short visits to Peregrine, Gibbston Valley, and then had a nice long tasting at Mt Rosa.

Peregrine Cellar Door

The owners of Mount Rosa had come to do a tasting with me at my workplace in the Bay at Christmas time, and one of my good friends is heading down to help them out for several weeks this winter while they go on vacation! As the owner knew me, he had us in way past close, and gave us a very personalized tasting. We enjoyed his wine, and the cozy, warm, rustic atmosphere!

We made our way into Queenstown that evening to check it out, and then found a campsite in the area. Queenstown doesn’t have any free sites either, but we found a decent one for only $13/each. Greg cooked up a nice meal, and we relaxed in the van, as it was still pouring outside!

The next morning, after a stop at Starbucks (yes, whenever I get the chance) we traded in the Jucy van for a car, as the van specifically had to be back during certain hours, and our flight home the following day wouldn’t allow for that to work. We took the car around the area, and did our last set of wineries: Chard Farm, which has an amazing, 2km cliff side drive in, Wet Jacket and Whitestone Cheesery, which is in an old wool shed and has a super cosy atmosphere, and then Amisfield, which was closed for repairs, so I was quite disappointed to miss them.

Chard Farm’s driveway along the left
Visiting Wet Jacket with wet jackets
Wet Jacket Cellar Door
Bald Hill

The rain had stopped by then, so we ate up the rest of our groceries outside the boot of the car! We went to Bald Hill instead of Amisfield, and then it was time to check into our hotel.

We stayed right close to downtown Queenstown, which was amazing. We got straight to laundry, as our hiking gear was all still soaking wet, and we weren’t sure how we’d get it home that way! We visited with some friends from home, who also happened to be on holiday in Queenstown!

Then we walked downtown from our hotel and checked out the shops, as well as this very cool bar, The Winery.

Inside The Winery

It has many enomatic machines, that work like a Coravin, allowing small tastes of a bottle of wine to be poured from it without oxygen getting in. We were able to try several new wines, and I got that Amisfield wine after all. It was a lovely evening, and we enjoyed some cheese and crackers on the balcony of our hotel before bed, and also really enjoyed a hot shower, a real toilet, and a King size bed! As much as we loved the hotel for the last night, we really did like the Jucy van.

Our Jucy van was just what we needed for this trip.

Fuel prices

It was small enough to get good fuel mileage (which matters a lot here – fuel on the South Island was around a whopping $2.40/litre, and that’s not a typo); it was still big enough to have a functioning bathroom. We had a small living area with benches, and a table that we could set up for dinner. That same area converted to a bed for the night.

There was also a bed option up above, but with just us, we didn’t need to use that one for anything but storage. It came with a kitchenette, and all of the dishes we needed. It also had towels, and bedding. The weather was quite cold (for NZ) at this time of year, and got down to just above 0° at night, but we had 2 duvets, and were toasty warm under them – borderline hot some of the nights. I was glad we only flew with carry-on luggage though, because compared to our camper in Canada, it felt a bit tight, and I wouldn’t have wanted to have any more stuff!

On another note, this was the lightest I’ve ever packed for a trip, and it was a big stretch for me! I wore the same boots the entire time, other than my runners for hiking. I didn’t bring heels. (Who am I?) I didn’t bring my blow dryer or straightener, either, and just made due with the hair situation. I knew we wouldn’t have power for them anyways. (Thankfully, I was able to shower at my friend’s in Dunedin, half way through the trip, and use her hair appliances to freshen up. Alice, you’re a life-saver!) Over all, I really embraced the campervan lifestyle. It was fine for 5 days, but by day 6, I was quite happy in our hotel room! I am still a bit “precious” as they say here, after all.

I have also realized that we’ve only been here just over half a year, and our trip was greatly enriched by the many connections we already had, because of our jobs in the industry, and friends we have made. We visited friends in Dunedin and Queenstown, and I knew people in Christchurch, and Gibbston Valley through simply meeting them at my job and spending some time getting to know them; they then returned the hospitality to us. We tried wines of people I’ve met at my job. We had a free place to stay in Wanaka, through another friend we’ve made. Most of the places we visited gave us extra special treatment when they found out we were industry people. I’m so thankful for all of these connections, and they make us feel so much more welcome in NZ.

Our trip was amazing.

Queenstown area
Queenstown
Roy’s Peak Summit
Arrowtown in Autumn

I’m so happy to have finally seen the South Island, and it is every bit as beautiful as people say. (Although, I do have to give bigger points to the Canadian Rocky Mountains.) 6 days went by so quickly, and we did a lot, but we still had moments of relaxation, and thoroughly enjoyed our first actual holiday in NZ.

Relaxing with my babe, stunning views and some Pinot at Maude

Hmm… where to next?

#nzv19

New Zealand Vintage 2019… is done.

The end of vintage brings mixed feelings. On one hand, it’s sad to say goodbye to the time of year when everything the industry people have been working towards for the rest of the year is finally realized. It’s also time for all the vintage staff to be on their way back to their home countries, or on to the Northern Hemisphere for the next vintage. Saying goodbye to a team of people who have spent more time with each other than anyone else for the last 6 to 8 weeks can be difficult, especially if it was a great team that got along well and bonded over late nights and long days.

On the other hand, for all the Cellar Hands out there, vintage is exhausting, stressful, and can be all consuming, so it’s a relief to get back to a normal schedule, start sleeping again, and get the occasional day off. The “wine widows” are happy to have their partners back too.

As promised, I’ll outline briefly what our experiences of our first vintage were, and better explain some of the photos you saw on our social media profiles in the last 2 months.


Vintage for my winery started on the 26th of February. I’ll remind you here that I work in the Cellar Door, not the winery, (which my boss had to remind me of a couple times – sorry Mitch) so any time I got to spend in the winery was really special to me. I didn’t personally have the long days, no time off, and night shifts that all the Cellar Hands did (and wow, do I admire them for their work). I certainly did clock some hours out there when the Cellar Door was slow, on my days off, and after work, to hang out with the crew and get my hands on everything I was allowed to touch.

I was fortunate to be able to participate in the annual First Crush Ceremony, which was an unexpected honour for me. The grapes were loaded into the hopper, and before it was turned on, we had a speech with some high-ups in the company, and some of our Blanc de Noir (Champagne-style wine). Traditionally, everyone has a sip or two, and then throws the remainder of their wine into the hopper over the grapes. It’s a way of “blessing,” if you will, the next harvest with some wine from previous harvests. Ceremonies like this are practiced all over the world, and have been for years. Traditionally, the ceremony shows thanksgiving for the vineyards, the grapes, the workers, and begins the new vintage with a united team, hopeful for the vintage ahead.

My face when one of the Cellar Hands told me not to throw the entire wine glass in! 😂 Obviously.

I stuck around to watch the first crush, and tried some of the juice straight out of the press. It was a great day! I had no idea then just how many things I was actually going to experience this vintage.

The team began by bringing in Chardonnay for our bubbles, as well as some aromatic whites, like Pinot Gris and Sauvignon Blanc, and then moved onto Chardonnay. Whites lasted for weeks, and I made sure to try each type of grape as they came in, and each grape juice as it was pressed out of the tanks.

During this time, I learned how the hopper, auger, crusher and presses work in a lot more detail, how to rack a tank, how the barrels are filled, and got to try my hand at some Battonage (yeast lees stirring). I also got to learn about the process of several loads of grapes arriving in both trucks and in bins, and how the winery coordinates with the vineyards, pickers and truck drivers to manage it all.

Hand harvested Sauvignon Blanc being loaded up into the press

Meanwhile, Greg was doing his own vintage at his workplace. After seeing our first crush ceremony, Greg suggested his team do one as well; they took his suggestion and involved everyone there, including the Cellar Door team, to launch the vintage with Champagne. Greg’s First Crush Ceremony was on the 14th of March, when they brought in some Merlot for Rose. For his very first crush, he mostly cleaned equipment and learned how to do a thorough job of that. He helped run pumps, move hoses, de-stem and get the juice off of the skins.

Two weeks later, Greg’s winery brought in some whites. Greg had lots of different roles; sometimes he drove the tractor from the vineyard into the winery with loads of grapes, other times he helped operate the press. As his place is an Estate winery, everything is grown on site. With their small team, they often enlisted the help of picking gangs to come harvest the grapes on the days they were ready. Greg began doing more involved jobs, like loading the press, and continuing with that all important cleaning and sanitizing. He enjoyed harvesting the Chardonnay the most, but loved the taste of the Gewertztraminer grapes the best.

I got to experience my first harvest, and Greg’s second, when Greg and I helped our friends at Saorsa wines with their Viognier. I was so slow at first, but eventually got the hang of it!

As exciting as the whites were, I was thrilled when the reds began coming in. Merlot for Rose was the first red that came into our winery on the 24th of March, and the reds continued until the end of April.

Greg’s Winery brought in their first official red, Pinotage, on the 25th of March. He enjoyed harvesting the reds more than the whites, because although the reds require a lot more work in the winery over the next several months, the harvest day process is simpler. With the reds, Greg learned to do everything from pour overs, punch downs and rummages (to continually mix the juice and skins all together while they’re fermenting) to taking and recording data of temperature and Brix (sugar) levels in the active ferments every day.

His small team lead to some extra long days, as they had to finish processing the grapes that came in before they could go home. That same small team had some benefits for me though, as I was welcomed to come participate in some of the cellar work. I loved doing punch-downs, and helping with anything they’d set me up working on.

Couples who make wine together… 🍷

Meanwhile, at my own workplace, I was still taking every chance to be out in the winery. I witnessed a few dig outs (emptying skins from the tanks after fermentation is done) and got to try everything from taking the temperature of the cap of grape skins at the top of the tanks, to testing Brix (sugar) levels in wine, rummages (blowing compressed air into the tanks to mix up the skins through the juice and regulate the temperature of the ferment), and even running the hopper (with much needed and excessive supervision)!

Rummaging the Cuves
Testing the Brix
Taking the temperature of the cap of grape skins
Learning to run the hopper with a load of red grapes

Greg and I helped our friends at Element Wines harvest their Merlot, and got another little harvest under our belts.

Greg did his first dig out on his birthday!

A big highlight for me was when Alex of Saorsa allowed me to help him foot stomp his Syrah! This had been a dream of mine for years, and it was so amazing to actually get to do it.

Greg has also had the incredible and special opportunity to make his own wines. He’s got the mentorship of his Assistant Winemaker every step of the way, to help him create the style of wine he wants, and the benefit of the winery’s fruit and equipment. He is making a “field blend,” which is a mix of any and all grape types that come from the same block; his has 8 varietals in it, and will be a red wine. He’s also making a Chardonnay, and a Rose. He is learning to be a Winemaker on his own wines, which is an amazing way to learn. We’re so excited to try the finished products.

Greg’s Chardonnay
Greg tasting his field blend in the early stages
Greg’s field blend during the first week of fermenting

All of the grapes have been brought in now, but there is still much to do to tend to the wines, as they will be in the winery for months to years before they’re ready to be bottled. Greg continues to work on those tasks, and is doing some big jobs independently now. He continues to learn new things every day, and will soon be getting into pruning the vines with his Assistant Winemaker.

I’m spending more time back in the Cellar Door, and less in the winery now, but I’m reminded that it’s where I wanted to be, and still want to be – talking to people about wine, touring them around, and educating them about this passion of mine. There’s so much Greg and I have learned, and even more we want to learn. At the end of this first vintage we’ve gotten to be part of, the whole process of growing grapes and making wine is even more alive and exciting for us than ever before.

Home

What is “home?”

I asked the question, and a lot of you gave very thoughtful responses. Here are some of them, paraphrased and summarized.

Home is where you are heard and appreciated.

Home is where you feel the most comfortable to be yourself.

Home is where love is abundant.

Home is where you are relaxed and free.

Home is that soft place to land, where your heart smiles, and your soul shouts, “yes, this is where I belong.”

Home is different for everyone, and it can change over time.

Home is somewhere you look forward to going each day.

Home is wherever you put down roots.

Home is where you are authentically yourself, and loved unconditionally by yourself and others.

You can have more than one home.

My husband’s answer to what home is, was that it is anywhere I am. Although this caused a bit of friendly teasing from some of you, many of you know that when you have a partner in life, you can choose to go almost anywhere with them and make a new home.

We’ve been living in Hawke’s Bay for 6 months today; we’ve been away from Canada for a bit longer than that, but we’ve been living in this new place for half of a year now. To some that may seem short, while to others it may seem long. To me it seems perfect, because this is exactly where I have needed to be.

So when does it become home? We’ve been proactive at choosing to make this our home, right from the start.

Canada will always be our home. Saskatoon will always be our hometown. I still feel at home every time I visit the camp I grew up attending. I feel at home when we arrive at our favourite lake in Saskatchewan. I feel at home in our camper, wherever we may park it. Hawke’s Bay also feels like home to us now.

We don’t know how long this will be home, but for now, it is home to us. So when you ask us to “come home,” or when we’ll be “coming home,” the answer is, “we’re already home.”

Everybody’s Got A Story

Oh, to start again. When we moved to New Zealand, we left our entire lives as we knew them; we left behind established careers, family, circles of friends, and our reputations of who we were to others. We’re immigrants here; we’re the newbies in the country, and in the industry we’ve chosen to jump into. A lot of excitement comes from that, and freshness and newness, and we do so much learning. We’re challenged every single day to do something we’ve never done before, and we’re gaining so much. We are also having to prove ourselves, and we’re possibly being underestimated sometimes.

Greg came from being surrounded by people that know his skill set and how capable he is. In Canada, everyone who knew him trusted him and his advise in many areas, and often asked him for his help. Here, as is to be expected, he has to prove himself, and prove what he can do. Some people see the value in his skill set already, (some saw it very quickly), but others don’t trust him yet; that’s all part of starting again in a new place.

It didn’t take long for me to realize that certain customers in the Cellar Door were going to make a judgement about me because of my job. Some people have assumed that because I’m working a hospitality job, I must not be educated, or that I’m there because I can’t be anywhere else. Once people discover my story, I’m often asked why on earth I’m not teaching. I could be “making way more money,” they say. (Although a customer said to me with sarcasm recently, “yes, because teacher’s are in it for the money.”)

It’s not just me either; there are other women in my workplace that have university degrees, and could be working in a higher earning career that would bring more prestige, but who choose, like me, to be working where we do because we enjoy it.

Those that take the time to actually ask me about my story hear that I chose to be in this job, and it’s actually exactly what I want to be doing with my time.

Upon talking with Greg about this topic one evening as we sat by the ocean, we realized that for every assumption people have made about us on first glance here, we’ve probably made ten assumptions about others. We (I’m referring to us here, because I’m sure you’ve never done it…) have a tendency to assume things about others based on their jobs, or where they’re living, or what they’re driving, or based on a whole list of other qualities we can see at first glance.

Upon first look at our jobs or income here, where we live, or our cars, (especially mine – we call it “the fridge”) a person could easily assume I don’t have a degree, or that Greg doesn’t have much for skills or expertise, or that we don’t own a home. Anyone might assume lots of things about anyone else if they never hear their story – but if we take the time to ask, everybody’s got a story, don’t they?

My take from experiencing being assumed about, is to try to start assuming less.

As we talked on the beach that night, I realized that sometimes we can get to know small parts of people’s stories, when it’s appropriate to ask, and sometimes we can’t. With some people, if we have enough time, they’ll let us in on big, important parts of their stories, and that’s a privilege.

Whether or not we get to know any part of another’s story, we can realize that they’ve got one, and start giving people a little more credit than we maybe would have in the past.


The title of this blog was inspired by a good old country song. (I’m so Canadian at my roots.) I thought I’d share the lyrics to the Chorus here, as they seem fitting.

Drake White – Story

Everybody got their good days, bad days, ups and downs 
We’re all on the same world, spinnin’ around
Flyin’ with the birds, sinkin’ with the stones
Livin’ on prayers, keepin’ up with the Joneses
Some got a little and some got a lot
Some of us are lost, some of us are not
But everybody got their moment in glory
Guess everybody got their story

Friendship

Have you ever thought about how much the people in your life leave lasting effects on you?

So many people come into our lives; some stay for a short time, and some stay for a long time. In this season, I’m reflecting on the important ones to me, who have, or will leave my life, who I know I may never see again (but hope that I will!)

It’s surreal to me to think about the process of how we meet someone.

Just the day before, we had no idea who they were. We didn’t know their name, or what they looked like, or anything about them. Then we were put in the same place, at the same time as them.

One day, our paths aligned, and we formed a relationship; with some, we formed an immediate friendship.

Then, what feels like all of a sudden, it’s time for us, or them, to move on. As quickly as they entered our lives, they’ve left.

But we’re not the same as we were before we met them, because they’ve influenced us in one way or another. Through shared experiences and conversations, laughter or frustrations, sharing old stories and making new ones, they’ve impacted us.

Some people that enter our lives, we’ll remember for a while, but then probably forget after enough time has passed. There are those that we’ll remember for longer, or that we might see a picture of years down the road and it will spark the memories.

Then, there are those that we know we will never forget. For one reason or another, they’ve had a significant impact on us, or helped us learn something about ourselves, or life, or shared genuine conversation or experiences with us. Those are the ones that remain friends, even if we never see them again in this life. I believe that the more people we meet, the more enriched our lives become; more stories are shared, more memories are made.

Everyone moves on though, eventually. Some move on more quickly than others, but eventually, lots of people will leave our lives.

I naively assumed that since we were coming to New Zealand, we would be the ones to leave. I was prepared to say goodbyes to everyone in Canada; I wasn’t prepared to say goodbyes to people here, and they are tough! I’m grateful though, that these goodbyes are tough, because that’s what I prayed for long before we ever came here; I wanted friendships that were good enough to make me cry when it came time to move on. To me, those are the ones that are real blessings in life.

Relationships and change are both part of life. The more we age, the more our friendships shift, especially in a situation like this. There are always going to be seasons of relationships. They’ll come and go. Some will stick for a lifetime, yes, but many are only meant for a season, and that’s okay. It’s sad to think about the ones I may not see again, but I’m so grateful for the time I got to have with those people.

No matter who comes and goes in our lives, if we’re open to new relationships and friendships, we’ll find them. Special people will bring us so much joy, and leave their fingerprints on our lives in one way or another, and hopefully, we’ll do the same for them.

*inspired by Amy… written with her and many others from years past in mind. ❤️

Learning to Accept Generosity

Moving to New Zealand has brought with it a whole set of life changes, and one of them that’s come to mind repeatedly lately is how often we’ve had to rely on other people’s help since we got here.

Back in Canada, when we had careers that paid us larger salaries, and we had our house, vehicles, and all of our stuff, we didn’t really have to rely on other people very much. We had everything we needed and so much more. If we felt we needed something we didn’t have, we would just go buy it. Greg and I enjoyed having people over to our house and sharing our food and wine with them. We were quite willing to lend our stuff to others, whether it was small things like clothes, shoes, hunting/fishing/camping gear, or bigger things like a vehicle or our camper. We had no problem giving things to people if we no longer needed them.

I also struggled with borrowing from most people, or accepting things from others. I always felt like I owed them. I didn’t mind borrowing things from family, as I felt that was slightly different somehow, but even then, I would prefer to buy my own things rather than use someone else’s, even if they offered.

I’m not sure why I struggled to accept someone’s help, other than potentially having some bad experiences with a few specific people. I can recall a couple of times in the past where someone has helped us with something, and then lorded it over us for some length of time, or used it as a bargaining chip to try and get as much out of us as they could for as long as possible. It’s a shame that a few people like that can make me think that others might be planning in their heads to do those same things when they help me. I have some difficulty accepting kindness, because I’m waiting for the other shoe to drop. I wonder if some people will come to us and say, “remember when you first got here and we did this for you? Well now you owe us.”

The interesting thing about this assumption or fear I have put on others, is that I would never do that to someone else. I lent a colleague $10 a while back, and completely forgot about it. She paid me back a couple weeks later and I hadn’t even remembered I gave her money. I don’t mind sharing what I have, so why does it even cross my mind that everyone else might be secretly holding what they’ve shared with me over my head?

I think I’ve tried to live my life up until now being on the positive side of owing friends and family. Don’t get me wrong, our families have definitely been generous and helpful to us in many ways over the years, and could choose to lord some things over our heads if they wanted to, but I try to be as self sufficient as I can, and as generous as I can towards them, and leave asking for help as a last resort.

If someone paid for my Starbucks in Canada, I wanted to make sure I’d get them one next time, or the next two times; I couldn’t just accept the coffee without feeling like I needed to try and repay them with something of equal or higher value. I’ve even allowed my own guilt to motivate me into doing things for others that they probably didn’t expect of me, because I have such a good memory, and I remembered when they helped me last. I placed that burden of “owing them” on myself, even when others hadn’t. I still expect more from myself than I expect from others.

When we arrived in New Zealand, we had no physical stuff but the 3 suitcases we brought between us.

We had to accept so much help… I really mean, so much help. We were forced into learning to accept generosity.

Even once we got our jobs, we quickly realized that our lifestyle here was going to have to be very different than it was in Canada. Not only are things more expensive here, but we’ve taken a huge pay cut. We can’t afford to go buy most of the things we want. We can’t even afford to buy things that we used to think we needed. Our definition of what we “need” has really changed as well. We’ve realized that a lot of the things we used to think we need, are really just wants, and we can get by just fine without them.

For example, we have 3 bowls. (4 now, because I took one from work that had been sitting on the table for months unclaimed. It doesn’t match, but it holds food.) We don’t have many utensils! I do dishes at least once every day so we have enough. When we had our biggest party yet, we used every single utensil we had (forks, spoons, serving spoons, tea spoons) to serve dessert to people, and Greg and I ended up using whatever we could find in the drawer to eat ours. But we all ate dessert and I don’t think my friends minded (if they did, they were super polite about having to either eat their cake with a serving spoon or one the size of their pinky finger).

We used a broken clock for 2 months, until we finally decided we could break the bank and buy a new one. The old one ran slow, so every night it would be behind by 20 minutes. I would make sure to reset it 20 minutes ahead of time each day so that we were never running late.

Greg was shopping for groceries one week and I had told him how much money was in our bank account. He got to the till and put all the stuff we really needed at the front, and the stuff we wanted at the back, and when the total reached what we had in the bank, he said to the teller that he had to leave the rest. We’ve never had to do that before. He described it as a humbling experience.

I just wanted some lotion SO bad, and all of the decent smelling and somewhat quality lotions (ie. not Vaseline Intensive Care) retail for roughly $40 or more for a small container! I looked and looked, and eventually came to the realization that I can’t afford nice lotion here. I just can’t justify that price right now. It’s a small thing, but it was the final straw that broke the camel’s back for me in realizing that I have to significantly change my lifestyle in a lot of ways.

(On a side note, we do realize that these are the small sacrifices we are making to gain bigger, more important things, like being fulfilled in working in the wine industry, living in a warm place by the ocean, and living out our dreams, and we wouldn’t trade them!)

The examples above are things we just wouldn’t have chosen to deal with in Canada, or been willing to tolerate before, but we’ve been re-learning the value of a dollar. (And that’s a New Zealand dollar too, not a Canadian one!) I’ve started thinking about how long it takes me to earn something when deciding if it’s really worth buying.

This drastic change in our financial situation has forced us into accepting the generosity of others, and wow, are the people in our life ever generous.

Within a week of getting here, when my first car broke down (twice) we had new friends lend us their car. Their car. They biked to work for the days we had it. That was not easy for me to accept, and we actually had spent more money on a rental car the first time mine broke down, and our friends were upset I was being so stubborn as to not use theirs. So we conceded the second time my car broke, and borrowed their car. I was so grateful, but felt so guilty at the same time for my needing help to inconvenience them.

We’ve had several people lend us camping gear, hiking gear, biking gear, etc. on more than one occasion.

Greg’s bike and fishing rod are both on indefinite loan from friends.

Colleagues bring us vegetables or herbs from their gardens.

People have invited us into their homes for beautiful meals, or wine and charcuterie, many, many times, and invited us to spend holidays with their families.

They’ve welcomed us into their circles of friendship, and been so kind.

Friends invited us to their lake house for a weekend, or others have offered to put us up when we’re travelling through their areas, and they feed us and offer us clean, beautiful places to sleep.

Our family recently sent us a care package, full of things we want and need. They cared to ask us what we’ve been missing, and spent their money to bless us with things we would have normally bought in Canada without thinking twice about. Now, we appreciate them beyond measure. I’m sure it cost dearly to ship that over from Canada, too.

And, a colleague who heard me saying how badly I wanted some nice lotion, brought me one of hers, hardly used, and just gave it to me. Vanilla Chai. It’s fricken amazing. I’ve never appreciated lotion more in my entire life than when I put that stuff on.

We’ve experienced so much generosity from so many people, that it’s gotten to the point where I know I can never pay them back.

That’s a hard spot for me to be in, because I’m not used to it! I’m not used to needing other people this much. I’m not used to having to ask to borrow things. I’m not used to accepting a free gift from someone, just because she knew I wanted it. I’m being stretched out of my comfort zone which, although uncomfortable, I know is so good for me! It’s been really humbling, yet really difficult. It’s been really touching, and it’s made me feel so loved.

The generosity we’ve received makes me want to be even more generous to others.

I still struggle to accept things from certain people. Maybe my pride has something to do with it, such that I don’t like feeling like I can’t provide for myself. Maybe I will always struggle with accepting generosity or help, or maybe it will get easier. Maybe I’ll be in a position one day where I can take care of someone else as much as we’re being taken care of here. Maybe some of these people will lord it over us one day, or ask for something in return. Or maybe, they’re all just kind souls, who know what it’s like to need help, and want to use their positions to bless others, with nothing expected in return.

Hopefully we will continue learning to accept generosity day by day. We will definitely continue to choose to pay it forward whenever we have the means or opportunity. One thing I’m absolutely certain of, is that if everyone in the world was as kind as the friends we’ve been blessed to make here, this world would be a much better place.