Tag: personal growth

Guess What Working in the Hospitality Industry is Teaching Me?

Spoiler alert! The answer is … hospitality. I’m learning many other valuable things, but for the purposes of this blog, I’ll focus on hospitality.

“Hospitality: the friendly and generous reception and entertainment of guests, visitors or strangers.”

– Google Dictionary

I used to think I was a decently hospitable person, but I’ve realized that I was really only hospitable to those I wanted to be hospitable to. It’s not that difficult to receive or try to entertain my own, invited guests with friendliness and generosity. I’d say most people do a decent job of that.

The “strangers” part though… that can be a bit harder sometimes. Most customers are very nice, and quite friendly and happy. It’s definitely easier to be hospitable (by definition) to them.

When they’re not that nice to be around, receiving and entertaining them with generosity and friendliness – there’s the challenge; that is true hospitality.

(Https://images.app.foo.gl/ZBuMXh5gfnGhgbE79)

I had the rudest of rude customers a while back. He seemed to make it his mission to hate all the wine, and commented how much so after each taste (which basically never happens at my job – we have excellent wine and are a reputable wine brand); I even caught him making gagging faces with his finger down his throat at other customers while I was getting his next taste of wine … Real mature, sir.

(Hcareers.com)

I’ve had drunk customers cuss me out for not serving them as much alcohol as they’d like, or get cheeky with me when I can’t serve them any more at closing time.

I still feel like I’m just getting my feet wet in dealing with these types of people, but I’m watching some great mentors do it with class. Some of my colleagues know how to stick to their guns, yet still come across to angry, or drunk, or even hostile customers as hospitable; I’ve seen some interesting situations diffused calmly and quietly, when they could have easily gone the other way. It amazes me, how these colleagues can be so truly hospitable to anyone and everyone, and it’s honestly an admirable skill that I hope to pick up bits and pieces of more and more. All will come in time, as I learn.

Now that I’m in this industry, I’ve started paying even closer attention to how hospitable and welcoming others are to me when I’m visiting a place, and it’s often the smallest things that can make a huge difference. It really doesn’t take that much more effort to be helpful to someone in a small way, but it can really change the outcome of their day, or make their experience with me, our establishment, their day, or their entire holiday better.

For example, the other night at work, a lady had just ordered a glass of wine, and ended up knocking her glass and spilling half of it. Our Event’s Manager offered to fill it back up for her, at no cost. She could have just pretended she didn’t see it happen, or charged her for another glass, but she went out of her way to do something nice, to make that lady feel special; I’ll bet it went a long way.

(Quotemaster.org)

Going to other Cellar Doors and restaurants in our travels, as well as recently in New Zealand, and even visiting our own wineries on our days off, have really reminded me of what it’s like to be on the customer’s side. Those have been such beneficial learning experiences (sometimes positive and sometimes not, but beneficial either way).

The Golden Rule really comes to my mind a lot in this business.

It’s service.

It requires humility and grace.

It requires me to put another’s needs and wants above my own.

It requires selflessness, generosity, forethought and planning, or adaptability and flexibility.

It sometimes requires sacrifice.

(Pinterest.com)

It’s about putting myself in the customer’s shoes, and thinking about how I would want to be treated in any particular situation. Some days that’s easy enough, and other days, that’s hard, to say the least!

(cheezburger.com)

Despite it all, I believe hospitality can be learned through mindset and practice, if someone is motivated to learn it.

Even more importantly, I’ve become more aware of how the skill of being hospitable isn’t just useful in a hospitality job; it’s a life skill of incredible value to offer to those around me. Anyone can benefit from being more hospitable in their workplaces, communities, friendships and families. I’m thankful that I’m getting all this time to practice it.

So cheers to all of you incredible hospo people out there, who work hard and make your customers feel truly welcome and special in your care; you are amazing.

(cheeseburger.com)

How We Planned to Move to Italy and Ended Up Choosing New Zealand; Our Story Part 3

The house wasn’t renting, so I had a summer of wrestling with God. We felt we had been hearing Him so clearly for two years, guiding us to this move, and now, this house was holding us back. How will we pay for everything without selling it? (I still don’t know the answer to this). Why didn’t we get renters sooner?

I was really struggling one week, and one morning I decided to go find some nature and have it out with God (cause you know, God is there apparently… I know He’s actually everywhere, but I seemed to think meeting Him in nature would give me answers). Greg happened to call me that same morning and said he had to go to the lake for a quick job that afternoon, and invited me along. Perfect. This was my chance!

As he worked, I found an old, wooden swing set and went for a long swing. I told God exactly how angry I was and laid all my confusion out there. I asked, “why haven’t we rented the house yet?” I noticed that as I was moving on the swing, the same view to the side looked different from the forward swing than it did from the back swing. I could look at the same swing post, and see that it looked entirely different depending on how I looked at it. I thought, “maybe we’re looking at this move all wrong. I heard, “you need a new perspective.” I had no idea what that meant. I went away mad that I hadn’t gotten what I wanted: my phone buzzing with dozens of potential tenants, but I kept the thought in the back of my mind.

I kept spending time every morning reading lots of devotionals about trust, and one day, one of them suggested a journaling practice of writing out my fears and facing them head on. I started praying and writing them out, and I remembered the “perspective” thought I’d been trying to figure out. I kept writing fears, and eventually I got to, “what if it’s not Rome?” I immediately felt a sense of peace when I let go of Rome.

I thought, if it’s not Rome, it’s Australia or New Zealand. We’d never been to either, but we had our eyes on them. We’d talked about traveling to visit them, maybe on the way to Italy since we’d have some time. We had even discussed living in one or both countries after a year in Italy. They were on our must-see travel destinations list, but we hadn’t been yet and I had been unwilling to choose a place to move to, that I hadn’t already been to. I’d seen people do that on House Hunters International and always thought they were absolutely nuts! “I would never move to a place I hadn’t been before,” I had said to Greg. Cue God’s laughter.

Australia and New Zealand looked and sounded wonderful, and my favourite wine is from Australia. New Zealand has great wine and weather too, and is part of the commonwealth. Australia wasn’t accepting people our age for working holiday visas (at that time), but New Zealand was! I met Greg at the gym before teaching my fitness class and quickly said to him, “I don’t think we’re supposed to move to Rome. I think we’re supposed to move to New Zealand. Don’t say anything yet, but think on it during my class.” It must have come as quite a surprise to him, but he just said, “hmm. Okay. I’m open to that!”

We discussed it in more detail that evening, and he was at peace about it too, fully on board, and excited about it. We could work in the wine industry there; I could have a break from teaching, and there would be more opportunity for us to both have jobs. More importantly, there would be the opportunity for my husband to have his dream job. We’d have to start at the bottom, of course, but we’d gain experience in the industry. It’s English speaking, and culturally less of a departure from what we’re used to for our first move ever. Visas are way simpler to get, our dollar goes further, and the climate is warmer. Also, guess what begins in New Zealand in November – the month we were supposed to be moving? Wine season.

We wanted to think on it, keep praying for wisdom, and try it on for size. I suggested that we actually start “trying it on” by speaking like we had picked New Zealand instead, and seeing how it felt. In our daily conversations, we changed out “when we live in Rome,” to “when we live in New Zealand.” We noticed it was easy to say, and exciting. I wasn’t terrified anymore, and Greg was no longer overwhelmed at the prospect of the do list that living in Italy presented us with. We noticed that we were excited again! We began dreaming again, and we felt renewed. We wanted to use our upcoming summer holiday to really invest time into the decision, so we decided to officially choose after the trip was done, and to keep it quiet for the time being. We still had to rent the house anyways, and sell the BMW.

We went on a trip to BC to do wine touring, and to visit some of our favourite cousins (the same ones who challenged my husband to find his passion). They inspire us and challenge us both so much. We explained how we weren’t sure where to move. They advised us not to worry about “the where,” so much as “the what.” What was it that we felt we were supposed to be doing? When we were asked to think of it in that frame of mind, we felt we knew already that we were to be in the wine industry.

Every industry needs Christians. We could be the Christians in the wine industry. I know that seems counterintuitive, or taboo to some people, and we know we don’t have everyone’s support. We know some people are probably praying for us, thinking our souls are lost because we want to work in this industry. That’s fine, and we’ll gladly take extra prayers, but we feel it is where we’re supposed to be, for this time in our lives. Italy couldn’t fulfill that “what,” so we needed a new “where” that could. We ended up deciding on either Australia or New Zealand by the end of our trip; Greg was really leaning towards New Zealand.

While in BC, we filled our cousins in on the house situation and the struggle with the move. We had been praying to find tenants through a mutual connection all summer. We didn’t want to post the house publicly and have someone in it that we didn’t know anything about, as it’s not just a rental property; it’s our home and we wanted to leave it furnished. Word of mouth and social media had not been working. I struggled with feeling like I would be giving up on God if I posted it publicly. Our cousins said that sometimes you just have to pick a date, make a decision, and move forward with it. We decided to try that strategy.

We prayed and chose September 15th. We told God we were trying to trust Him but felt we needed to take action of some kind, and that if we didn’t have tenants by the 15th, we’d post it.

On the 12th, we went to a Wine Locker Member invite only wine tasting, for Villa Maria wines, from New Zealand, with a Kiwi there to lead the tasting. We spoke to her after, and she is from the exact area in New Zealand that we want to live. She gave us her contact info, told us how to make our resumes (CV’s), told us where to buy a car, find a rental, and gave us so many helpful tips. She encouraged us and said we should be able to get jobs in the industry. I hope she’s right! Talking to her was so encouraging, and made us feel even better about our choice. We were pretty set on New Zealand after that night.

September 15th came, and we still had no tenants, so we posted the house. We had prayed that by my brother in law’s wedding on October 5th, we would be able to tell all our family and friends the date we were leaving, and where we were going. It was important for us to have closure and be able to use the wedding as a family reunion in a way, to say our goodbye’s in person, hug everyone and tell them we love them.

Within the first week of the house being posted, we had lots of interest. We set up several viewings, and our first one was three people who we have several mutual connections with, including some of my family members, and our property manager! They had seen the add publicly, and didn’t even realize it was us they had been speaking to! They informed us the next day that they wanted our house for October 1st. This was what we’d been praying for all along and I was beyond excited and grateful!

We moved in with Greg’s parents on my birthday, finalized our health insurance, and booked our flights a couple of days later. We applied for our New Zealand work visas, expecting them to take 3 weeks. I had to submit my driver’s license information on my visa application, but I had just gotten a new one, and it hadn’t come in the mail yet! I had to submit the date of issue and had no idea what it would be. I prayed, and guessed a date, entered it, and applied, praying more that it wouldn’t be a problem, and that I’d be able to change it when my license arrived. Our visas surprisingly came through within only 2 days, the day before the wedding!

We were able to tell everyone in person, and say our goodbyes, just as we’d hoped and prayed for. When my license arrived the following week, I ripped it open anxiously to see what the date of issue was going to be. To my surprise, it was the exact date I guessed when I filled in my visa application! I don’t even have to contact immigration and try and change it, or risk problems when we land. Amazing.

I love looking back and seeing all of the things that had to come to be in order for us to be where we are now.

If we hadn’t been set on Rome initially, I wouldn’t have even been open to moving abroad at all. It had to be somewhere warm, and in Europe for me in the beginning or I wouldn’t have even considered a move.

If we hadn’t been pulled towards Rome, where we thought we wanted to go, we wouldn’t have been planning ahead in order to save money and arrange finances and other details we still needed to get New Zealand visas.

Without the comfort of my English teaching course, we would have had no plausible job possibilities for either of us, and wouldn’t have even considered moving abroad.

If our friends hadn’t given Greg the brewing supplies, he never would have found his passion for the industry, and asked to take the WSET course for our anniversary.

If that watch I bought him hadn’t cancelled for no reason, I wouldn’t have had the money to pay for the WSET course, and we wouldn’t have done it.

If we hadn’t done that course, we wouldn’t have considered working in the wine industry.

If we’d never done the WSET course, we also wouldn’t have our wine locker, and wouldn’t have met the Italian winemaker who discouraged us to look for wine jobs in Italy, or the Kiwi wine rep who encouraged us about possibilities in New Zealand.

If we hadn’t had our 10th anniversary in 2018, we wouldn’t have done the Europe trip that essentially clarified that it was not where we were supposed to live.

Had I not gotten my extended contract at my school in 2017, and the timing of all the other things I mentioned that year hadn’t lined up, we would have tried to move a year sooner.

Had I not gotten laid off in 2018, I’m not sure what we would have decided about proceeding with the move, especially once September came and we didn’t have tenants.

If we had rented the house out even one month sooner, we would have bought plane tickets to Italy, not New Zealand.

God’s timing – it’s a thing!

We still have no idea where we will end up living, or working, and as anyone who’s moved before knows, we’ll be starting up a new life in so many ways. Nothing is certain. It’s exciting and terrifying, all at the same time. Even the things we think we’ve planned now, could still change. Maybe we won’t settle where we think, or end up working in the wine industry after all. Life is so uncertain that way. This is a risk, and it could be incredibly rewarding, or incredibly disappointing. I know it will be challenging, and I know we will learn.

We appreciate all of your thoughts and prayers as we take steps forward on this adventure, and we look forward to sharing the experience with you via my blog, and through the Instagram handle, “ourroadleadstoroam.”

Thanks for reading our story, and following along with us.